Metro Event Tent offers free standard shipping on every order to all 50 United States. There are no minimum purchase requirements and no shipping fees.
Orders are processed within 1-2 business days of placement. Orders placed before 2:00 PM CST on weekdays typically ship the same day. Orders placed on weekends or holidays ship the next business day.
All orders ship via standard ground shipping through major carriers (UPS, FedEx, or USPS). Tracking information is provided via email once your order ships.
Large tents and commercial-grade equipment may ship via freight carrier. Freight deliveries require a signature upon delivery and may take an additional 1-2 business days for scheduling. The carrier will contact you to arrange a delivery window.
You will receive a shipping confirmation email with tracking information once your order has shipped. You can track your package directly through the carrier's website.
We currently ship to the United States only. We do not ship to international destinations, PO boxes for large items, or freight forwarders.
If your order arrives damaged, contact us within 48 hours at info@metroeventtent.com or +1 (417) 883-5133 with your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you.
If your tracking shows delivered but you have not received your package, wait 24 hours as carriers sometimes mark packages delivered prematurely. If still not received, contact us and we will file a claim with the carrier and resolve the issue.
For any shipping questions, contact us at:
All times Central Time (Springfield, MO)
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:00 AM – 5:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 2:00 PM |
| Sunday | Closed |